Conflict Resolution Toolkit

1. What is conflict 
2. Can conflict be a good thing
3. How can I deal with conflict
   1. Managing emotion
   2. Listening
   3. Exploring solutions together
   4. Framing
   5. Confronting
4. Processes to manage conflict 
5. Preventing conflict 
6. Typical conflict situations 
7. Where can I get help
8. Where can I find out more

Arguments and differences between you and other people can make you feel unappreciated or alone, especially when it is difficult to see a way forward. Situations such as these can be difficult to deal with, and are often upsetting for everyone.

This conflict resolution tool kit is here to help you:

• to understand what conflict is;
• how you can deal with conflict and;
• to find additional assistance to resolve your conflict

The authors acknowledge the significant contribution to this Toolkit of the ideas and words of Your Guide to Dispute Resolution, a publication of National Alternative Dispute Resolution Advisory Council (NADRAC) and Attorney-General's Department, 2012.

Resource development: Audrey Lee, Jay Qin, Lisa Fennis, Steve Lancken and Zeynep Selcuk.